At Fly Wave Tour and Travels, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.
Information We Collect
Personal details (name, email, phone number, address) for booking purposes
Payment details for secure transactions
Travel preferences to offer personalized experiences
Communication records for customer support
How We Use Your Information
To process bookings and provide travel-related services
To send booking confirmations and updates
To improve our services and customer experience
To ensure compliance with legal and regulatory requirements
Data Security
We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse.
Third-Party Sharing
We do not sell or share your personal information with third parties except for service providers (hotels, airlines, transport agencies) involved in your travel arrangements.
For any privacy-related concerns, contact us at flywavetour@gmail.com 9906344434
Return and Refund Policy
At Fly Wave Tour and Travels, we aim to provide hassle-free travel experiences. However, we understand that plans may change. Below is our return and refund policy:
Cancellation by Customer
Flight & Train Tickets: Refund as per airline/railway policy. Cancellation charges may apply.
Hotel Bookings: Refund based on the hotel’s cancellation policy. Some bookings may be non-refundable.
Tour Packages: Refunds depend on the package type and cancellation timeline. Early cancellations may be eligible for partial refunds, while last-minute cancellations may not be refundable.
Cancellation by Us
In case of unforeseen circumstances like natural disasters or operational issues, we may offer:
Full refund
Alternative travel arrangements
Refund Process
Refund requests must be made via email or customer support.
Refunds are processed within 7-14 business days via the original payment method.
Any service fees or non-refundable charges will be deducted.
For refund inquiries, contact us at flywavetour@gmail.com 9906344434